Privacy Policy.

Who this covers

This policy explains how Quick Consign LLC, doing business as Quick Consign ("QC", "we"), collects, uses and shares personal information when you use quickconsigncards.com, the consignor portal, our emails and texts, and our chat assistant.

What we collect

• Identity and contact: name, email, phone, mailing address, social media name if you give it, and your QCID.
• Payout details: payout method, PayPal email, bank name on account, account type, routing number and account number, or international wire details. Bank account numbers and IBANs are encrypted when stored.
• Signature records: your signed Membership Agreement, signature name, time, IP address and browser information.
• Consignment and sales: the items you send, photos, listings, sale prices, fees, holds, payouts and payout reports.
• Communications: emails, texts, support tickets and chat assistant conversations.
• Technical: login and security information (including two-factor codes), IP address, device and browser type, and logs. We use only the cookies needed to keep you signed in and remember your account; we do not use advertising cookies.

How we use it

• To create and run your account, receive and list your items, and pay you.
• To send submission updates, payout reports and account and security notices, and texts if you opt in.
• To answer questions, including through our automated chat assistant.
• To prevent fraud, shill bidding and counterfeits, and to keep the Services secure.
• To meet legal, tax and accounting obligations and enforce our agreements.
• To improve our Services. We may use photos of your items in marketing, as the Membership Agreement allows.

Who we share it with

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only as needed to run the Services:

• eBay — to list and sell your items. Buyers see listing content, not your identity.
• Service providers that work on our behalf: website hosting (Vercel), database and file storage (Supabase), email (Resend), text messaging (Twilio), shipping labels (Shippo), web fonts (Google Fonts, which receives your IP address when pages load), and the AI providers behind our chat assistant (Anthropic, and OpenAI as a backup). If you chat while signed in, the assistant may see your account and sales details to answer you.
• Banks and payment providers (our bank for ACH, PayPal, wire processors) to send your payouts. For international consignors this means your details are processed in the United States and passed to banks abroad to complete the wire.
• Partners — if a Partner submitted items for you, they can see the status of that submission.
• Professional advisers, authorities when the law requires it, to protect rights and safety, or in a business sale or merger.

How we protect it

We use encrypted connections, encrypt bank account numbers and IBANs at rest, limit full bank details to a small number of authorized administrators, require strong logins with optional two-factor authentication for staff, and log administrative actions. No system is perfectly secure; if a breach affects you, we will notify you as the law requires.

How long we keep it

We keep account, consignment, payout and tax records for as long as your account is open and for 7 years after, to meet tax and accounting rules and resolve disputes. Chat transcripts are kept for 12 months. Payout details are deleted or replaced when you change them, except where we must keep records of payments already made.

Your choices

• Update your contact and payout details any time in portal Settings.
• Texts: reply STOP to opt out, or switch to email in Settings. Account and payout emails are required while your account is active.
• Close your account by contacting us; we will delete or anonymize what we are not required to keep.

Your privacy rights

Depending on your state, you may have the right to know what personal information we hold, get a copy, correct it, delete it, and not be discriminated against for using these rights. To make a request, email support@quickconsigncards.com from the email on your account, or have an authorized agent contact us. We will verify your identity before acting and respond within the time the law requires. Some states give their residents specific privacy rights; we honor the requests described here for all consignors, wherever they live.

Children

Our Services are for adults 18 and over. We do not knowingly collect information from children. If you believe a child gave us information, contact us and we will delete it.

Changes to this policy

If we make material changes, we will tell you by email or in the portal before they take effect.